Returns & Exchanges
At Joe’s Kansas City Bar-B-Que, we take pride in the quality of our world-famous meats and sauces. If your order arrives damaged or unsatisfactory, please contact us within 24 hours of delivery so we can make it right.
Inspect Your Order
Upon arrival, immediately check your package for any signs of damage or missing items from your Joe’s Kansas City Bar-B-Que order.
Contact Customer Support
Reach out to our team via email or phone with your order number and photos of the product issues to initiate a claim.
Review Process
Our team will review your request and, since our products are perishable, determine if a replacement or credit is appropriate without requiring a physical return.
Resolution
Once approved, we will process your refund or ship a replacement order of your favorite BBQ essentials within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing